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FAQ
General Questions
Coway was established in Korea in 1989 as a professional manufacturer of water purifiers.
Since then, we have made it our mission to offer the best solutions in home healthcare appliances and have extended our products to also include air purifiers, bidets, and water softeners.
In 2007, Coway USA was created, based in Los Angeles, California. Coway USA currently provides service in 15 locations throughout the United States.
Going forward, Coway will continue to innovate in the home health appliance sector and expand our service areas to bring everyone the care they need.
Coway offers service within a 70-mile radius of our branch locations.
Please visit our Contact page for a full list of locations.
Purchase
If I purchase the product rather than renting, can I still get it serviced with filter replacements?
If you are within our service reach, you can receive filter replacements and necessary maintenance by subscribing to the membership service.
Membership provides Heart Service (see below) for purchased products. This includes filter replacement, product maintenance, and product sanitation. (At least 1-year subscription required/ a monthly membership plan automatically will be applied at the end of 1-year subscription)
You can purchase filters on our website at coway-usa.com. Visit the filter section of your specific Coway product page for purchase options.
Installation
After a successful order, customers are contacted by the local service center within 2-3 business days to schedule installation.
There is no fee for basic installation. If countertop drilling is required, a fee of $100 will be charged. Other fees may be required in unique installation circumstances. Our technicians will assist you through this process.
Coway water purifiers can be installed anywhere where there is a water line and an electrical outlet (however, non-electric models are also available). Water line extensions are available as long as the necessary water pressure is met. Prior to installation, our technicians can verify the installation location.
Currently, only under sink products can be connected to a refrigerator in certain situations for an additional fee of $50. Please inquire for confirmation.
